We'll have sent QR card readers to the administrator on your Bankline profile. Select the address to send the smartcard to, then click 'Continue' followed by 'Confirm'. disclaimed. If the message reads 'BATTERY LOW' or 'NO POWER' then your card reader will stop working after a few more uses. If you don't have a card reader, you can order one here. with rbs you only need the card reader to set up a NEW payment or payee, or amend it. When you register for Digital Banking a card reader will automatically be sent to you and should arrive within 7 working days. can more than 1 RBS user use this card, for their account? If you do not have a debit card for your account, we’ll send you an Digital Banking card (known as a CAP card) and PIN that you can use with the card-reader. When using an RBS Card reader, the plastic one which we can use at home. A: You can find the link to our smartcard QR reader guide here: QR reader guide. (as you have to activate and link card readers online, with your debit card) The reader displays the response code that you enter back into Bankline. If you do not have a debit card for your account, we’ll send you an Digital Banking card (known as a CAP card) and PIN that you can use with the card-reader. Press sign when prompted. To order a new smartcard you'll need to be a Bankline administrator. If the reader has switched off, re-insert the smartcard into the reader to re-activate the camera. Log in to your Digital Banking service at www.rbsdigital.com. You will be shown a screen with step-by-step instructions to enable your card-reader. Bankline will display an encrypted QR code, which you'll scan with the reader. If you've ordered a card-reader that hasn’t arrived yet and you need to make a payment urgently, you might be able to use Mobile Banking. A card-reader will arrive within 6 working days, we'll send it to the main address we have for you. Daily payment limit of £20,000 applies for Digital Banking and you may require a card reader. Show original Bankline article. Yes, if you have a card reader from us, you can use that, or most card readers from other banks. The new white Access Card requires a PIN code with 6 or more digits.Try to change the PIN code using the menu key. The card reader will then generate a response code. Please allow up to 15 working days for these to arrive. We could help, We're here to support you through all your life journeys, Changing your personal details, like your mobile number, email address or PIN and password, In the 'Using a card reader' section, select 'Enable a card reader', You will be shown a screen with a 2-step process to enable your card reader, Select 'Security' from the left-hand menu, In the 'Using a card reader' section, select 'Order a card reader'. This is due to a technical problem when using the new white Access Card with the black card reader. Put your Smartcard in to the card reader with the chip first and facing you, then turn the reader on. You must be aged 16 or over. It works with your Digital Banking service to provide an extra layer of protection against online fraud. or each person has to have their own one, allocated to them? Calder did neither, and seemed to follow the Royal Bank of Scotland’s advice for using the device — to confirm transactions to the bank. Select a … If you just want to make a payment to an existing payee, then they wn't ask for the card reader This isn't the case, as said the last three months I have had to call up to pay my rent to my landlord who is already a payee on my account. How to use your card reader in Digital Banking Who are they for? Just don’t forget any possible interest charges if you pay using a credit card. When making the first payment in Digital Banking, a card reader will be required. An easy to follow guide on how to enable a card reader using Digital Banking. Select 'Security' from the left-hand menu. The reader takes two CR2032 Coin Cell Batteries and are easy enough to change. An RBS spokeswoman responded to the Facebook post, and said the bank would never call and ask a customer for card reader codes. When you are banking online you may be asked to use your debit card and card reader.