If the message reads 'BATTERY LOW' or 'NO POWER' then your card reader will stop working after a few more uses. If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one in Online Banking. If you’ve registered to send faxes and have a signal number card, you can also send us your completed currency standing order form by fax. Copyright © National Westminster Bank plc 2021, Budget 2021: The Mortgage Guarantee Scheme, We support you through different life events, Buying for the first time, moving or remortgaging? Learn how to change the batteries on your card reader . If you use your card number we won’t save this, but we’ll use it to identify your customer number so we can still remember you. If you're experiencing a message on your card reader which you're not familiar with, check out these card reader messages to learn more about what they mean. A card reader gives you an extra level of security when using Online Banking, and you may need to use it to confirm your identity when logging in if you don’t have a mobile number, or you’ve recently updated it with us. Now you can order a card reader and get our mobile banking app* Didn’t select the option for online banking? Learn more about Apple Pay Learn more about Google Pay. You can either replace the batteries or order a new card reader. New standing order instruction (PDF, 47 KB) Amend a standing order (PDF, 60 KB) Use the App to manage your transactions anytime, anywhere. A card reader is a security device needed by all customers looking to get the most out of Online Banking. Criteria applies. 2021-03-05 23:20:10 Remember, all our credit cards are contactless too. To order a smartcard QR reader you'll need to be an administrator. To make a payment, simply touch your device to the card reader, and you’re ready to go. Receive 25 months’ worth of free business banking from this high-street bank. Insert your card into the reader making sure the card number matches the one shown on Online Banking, On the card reader, when asked to 'Select Function', press the button with the up and down arrows, When prompted, enter your card's PIN and press the 'OK' button, In the card-reader, enter the number displayed by Online Banking and press the 'OK' button, In Online Banking enter the passcode number shown by the card reader. When you bank online, you'll also need a card reader … Simply place your device on the card reader and hey presto! A replacement will arrive within 5-7 working days. Your 16-digit debit card number. When you bank online, you'll also need a card reader to: For further information on card-readers see natwest.com/reader (opens in a new window). The NatWest Credit Card; Reward credit card; Reward Black credit card; ... You can either replace the batteries or order a new card reader. Finally, hit 'Confirm new User' and tell the new user to expect an email containing their activation code. Please allow up to 15 working days for these to arrive. When you'll use your card reader. We’ll send you detailed instructions on how to activate it after your account is open. Remember, all our credit cards are contactless too. Activate your card to pay bills, take out and pay in cash. If you do not have a debit card for your account, we’ll send you an Online Banking card (known as a CAP card) and PIN that you can use with the card-reader. Your replacement will arrive in 3-5 working days. Learn more about Apple Pay Learn more about Google Pay. You may sometimes need your card reader when logging into Online Banking and will also need it to complete certain tasks, such as: It’s really important to remember we’ll never contact you and ask you to share your card reader details with us over the phone. When you register for Online Banking a card reader will automatically be sent to you and should arrive within 7 working days. Depending on the role(s) you assign, you may need to authorise the changes using your Smartcard and card reader. Payment made. Google Pay (stylized as G Pay; formerly Pay with Google and Android Pay) is a digital wallet platform and online payment system developed by Google to power in-app, online, and in-person contactless purchases on mobile devices, enabling users to make payments with Android phones, tablets, or watches.Users in the United States and India can also use an iOS device, albeit with limited functionality. It works with your Online Banking service to provide an extra layer of protection against online fraud. Your NatWest International account number and sort code. You will need: Your name and date of birth. A card reader gives you an extra level of security when using Online Banking, and you may need to use it to confirm your identity when logging in if you don’t have a mobile number, or you’ve recently updated it with us. Entering your debit card number can help you get access to Online Banking faster, but not having it won't stop you registering. Learn how to change the batteries on your card reader. Chosen the option for online banking in your application? Online Banking available to customers aged 11+ with a NatWest account. update any regular payments, like standing orders, amend the payment reference when paying a bill or company who's account details are stored within Online Banking, update personal details, like your mobile number, PIN, email address or password, Logging into your Online Banking service at, Select 'Security' from the menu In the 'Using a card reader' section. We could help, We’re here to support you through all your life journeys, Making a payment for the first time online, Creating or amending a payee, including changing the payment reference, Changing personal details, like your mobile number, email address or PIN and password, In the 'Using a card reader' section, select 'Enable a card reader', You will be shown a screen with a 2-step process to enable your card reader, Select 'Security' from the left-hand menu, In the 'Using a card reader' section, select 'Order a card reader'. Minimise cash payments with a card reader and business debit card. Administrators can follow these steps to order a new reader: Select 'Administration' then 'Manage users' Select the User ID who needs a new smartcard reader; Scroll down the page and under their details select 'Edit roles/smartcard', then select 'Order new Smartcard Reader' Application process. NatWest Online Banking is easy, secure and lets you do all the things you need to do to manage your money online. No. Yet again, I am unable to make an urgent payment because I don't have access to a card reader. Genuinely considering moving all my accounts because this is now causing issues. Apple Pay and Google Pay™ allow you to make a contactless payment in shops, because all your card details are securely stored within your device. With Apple Pay and Google Pay™, your card details are securely stored within your phone, meaning you can easily make a contactless payment in shops. If you have not yet ordered a card-reader or your card-reader is lost, damaged or out of battery power, you can order a new one online. Join a Digital Lesson and learn how to check your balance, make payments, manage your Direct Debits all from your home, plus much more. Log in to your Online Banking service at www.nwolb.com (opens in a new window) Should you need to order a replacement card reader this can be done through Online Banking, please allow up to 7 working days for the card reader to reach you. Activated your online banking? For security reasons, we send Smartcards and card readers to the administrator who created the new user. We supply your card reader free of charge and you won't be charged to use it either. Log in to your Online Banking and select 'Order a card-reader' from the Security section.